Terms & Conditions

Galilee Tisanes takes seriously the issue of security. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) to prevent the information from being intercepted. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. You can be confident that your personal and financial information is well protected with us.

 

Galilee Tisanes has created this privacy statement in order to demonstrate our firm commitment to privacy.

 
Payment, Shipping & Return Policies 

 
We always do our best to provide timely shipping and friendly customer service. If you have any questions, feel free to contact us by email: info@gtisanes.com Or by calling our toll free number: 1-888-414-5833.

All orders placed over the internet are processed using SSL Security Certificates. Credit card information is digitally encrypted during the transmission process. We assure you that we do not sell, share, or exchange our customer's personal information or e-mail addresses to anyone, nor do we participate in SPAM or junk e-mailing.

Credit Card Payments: When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card, plus your CVV code, in order for us to process your order.

Ordering By Phone: You are also welcome to place your order over the phone by calling toll free in the USA at 1-888-414-5833
and Worldwide at
+1-713-936-2248.

 

You may pay by credit card or mail in your payment. Phone orders are taken Monday - Friday 8:00 AM to 5:00 PM EST. Web orders may be made 24 hours a day every day of the year.

 

Applying Coupons

If you have been given or received a "coupon code" or a "discount code" you will have the opportunity to enter it before your final check out is complete. Enter any of these codes where it requests a "Coupon Code" during checkout.

 

Refunds, Exchanges & Returns

 

Unopened items can be returned or exchanged for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money or exchange your product. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.

We apologize, but because of product shelf life, products returned after 30 days will have a 20% restocking fee. We are not able to accept returns on products after 45 days.

Instructions:
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the purchase order that was enclosed with your order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address label below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us.

 

Some situations that may result in your order being canceled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Galilee Tisanes strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Notwithstanding the foregoing, the sole and entire maximum liability of Galilee Tisanes, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service


Minimum age

The minimum age required in order to purchase products at our online shop (www.gtisanes.com),
is eighteen (18).


Applicable Law; Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of ISRAEL without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of ISRAEL and further agrees that any cause of action arising from or relating to the use of this site or this Agreement shall be brought exclusively in Federal or State Courts for ISRAEL.


Changes to Terms of Use Agreement
This information was last updated on May 2011. Gtisanes.com may, in its sole discretion, amend this Terms of Use Agreement from time to time. Please check this Agreement area periodically for changes. Use of this website after any modification implies that you consent to this Agreement as modified.

 

Privacy Notice

The kinds of information we collect from you will vary, depending on how you use our website. It’s possible to browse our site without submitting any personally identifiable information (“personal information”) at all, but if you choose to take advantage of some of our products and services, you may be asked to provide information such as a user name and password, your real name, e-mail address, phone number, address, or for certain e-commerce transactions, your credit card information. Whenever we ask for this kind of information, we strive to provide a link to this Privacy Policy to help you understand how your personal information will be used before you decide whether to disclose it.

 

What information does Gtisanes.com collect and how is it used?

When you order from Galilee Tisanes, we collect only the necessary information to process and delivery your order. We do not share this information with anyone for any reason. It is used solely for the completion of your order.

Legal Disclaimer
The information in gtisanes.com  is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. This information is not intended to diagnose, treat, cure or prevent any disease. Always seek the advice of your qualified physician or other health care provider with any questions you may have regarding a medical condition. Never disregard or delay in seeking medical advice.

If you have any questions about our Privacy Policy statement, our use of your information, or if you would like to change how we communicate with you, please email us.

Your consent:

By using Galilee Tisanes Web site, you consent to our Privacy Policy.

 

If you have any questions about this privacy statement, order information, or would like to speak to our customer service representatives, you can contact us via the information below or click here.


Our Mailing Address:

Galilee Tisanes

10685–B Hazelhurst Dr. #11588

Houston, TX 77043

USA

Hours: 8:00 AM - 5:00 PM PST

US Toll-Free: 1-888-414-5833 (U.S.A. only)

International (Direct Dial): +1-713-936-2248

Email: info@gtisanes.com

 

Refund Policy

Unopened items can be returned or exchanged for any reason. Simply send the items back to us within 45 days of receipt and we will refund your money or exchange your product. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees. 

 

We recommend that you give our products a fair amount of time (30 days) to properly establish their effectiveness. If you are still not satisfied with our product’s effectiveness, you may contact us within 45 days of your purchase in order to receive a refund.

Refunds will be issued to return packages that are in resell able condition. Once contacting us regarding a return, and getting our approval based on the attached below Refund Conditions, customer must send the products back to our main office at:

Galilee Tisanes

10685 – B Hazelhurst Dr. # 11588

Houston, TX 77043, USA 

 

Instructions:

1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. 

2. Indicate whether you would like an exchange or a refund.

3. Make a copy of the purchase order that was enclosed with your order, highlight the items you are returning, and place the copy in the box with the products.

4. Use the mailing address label below to address your return shipment.

5. Take the package to your preferred shipping location to have it delivered to us. 

 

 

We strongly recommend returning packages with certified mail service which includes a tracking number. If we failed to receive the package and the customer cannot prove that the product is returned, we won’t be able to issue a refund. Proof of delivery can be the delivery confirmation number or signature confirmation as required by the USPS.

 

We will only allow one return per customer. Returns will be processed within 1 business day and a refund issued within 2 business days. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check as a payment method. Refunds will be issued in the amount of the purchase excluding the cost of any shipping & handling fees. Delivery time varies between 3 to 5 Business Days.